Privacy Policy

Information We Collect

When you work with us or visit our website, we collect certain information. Some of it you give us directly, and some we gather automatically. Here's what we're talking about:

Information You Provide Directly

• Contact details like your name, email address, phone number, and company information when you reach out to us
• Project requirements and technical specifications you share during consultations
• Payment information when you engage our services
• Communication records including emails, meeting notes, and project documentation
• Feedback and survey responses you choose to share with us

Information We Collect Automatically

• Website usage data including pages visited, time spent, and navigation patterns
• Device information such as browser type, operating system, and IP address
• Technical logs from our systems and applications
• Cookies and similar tracking technologies to improve your experience

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose in delivering quality service to you. Here's the breakdown:

We also use your information to prevent fraud, maintain security, and protect both your interests and ours. If we ever want to use your data for something not covered here, we'll ask for your permission first.

Legal Basis and Taiwan Compliance

Under Taiwan's Personal Data Protection Act, we process your personal data based on several legal grounds. We want you to understand exactly why we have the right to handle your information:

Taiwan's data protection framework gives you significant control over your personal information. We comply with all relevant provisions of the Personal Data Protection Act, including proper notification, purpose limitation, and data security requirements.

Data Sharing and Disclosure

We're selective about who gets access to your information. We don't sell your data to third parties. Period. But there are situations where we need to share information to provide our services effectively:

Service Providers

We work with trusted partners who help us deliver our services. These might include cloud hosting providers, payment processors, or specialized technical consultants. These partners only get the information they need to do their job, and they're contractually obligated to protect your data just as we do.

Legal Requirements

If Taiwan authorities require us to disclose information through proper legal channels, we'll comply. We'll also share data if necessary to protect our legal rights, prevent fraud, or address security issues.

Business Transfers

If Logicsensenext is acquired or merged with another company, your data would transfer to the new owner. We'd notify you beforehand and ensure the new entity respects this privacy policy.

Data Security Measures

Security isn't just a checkbox for us. We've implemented multiple layers of protection to keep your information safe from unauthorized access, alteration, or destruction. Here's what we do:

• Encryption of data both in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments of our systems
• Strict access controls ensuring only authorized personnel can view your data
• Secure backup systems with regular testing of recovery procedures
• Employee training on data protection and confidentiality requirements
• Multi-factor authentication for system access
• Continuous monitoring for suspicious activity or unauthorized access attempts

No system is completely impenetrable, but we stay vigilant and update our security measures regularly to address new threats. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to address it.

Your Rights and How to Exercise Them

Under Taiwan law, you have substantial rights regarding your personal data. These aren't just theoretical. We've set up straightforward processes to help you exercise these rights:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide it in a readable format within 15 business days. There's no charge for your first request in a calendar year.

Correct Inaccurate Information

Found an error in your data? Let us know, and we'll fix it promptly. We want our records to be accurate just as much as you do.

Delete Your Data

You can request deletion of your personal information, and we'll honor that request unless we have a legal obligation to retain the data. For example, Taiwan tax laws require us to keep certain financial records for five years.

Object to Processing

If you don't want us to process your data for specific purposes like marketing, you can object at any time. We'll stop unless we have compelling legitimate grounds that override your interests.

Withdraw Consent

For data processing based on your consent, you can withdraw that consent whenever you choose. This won't affect the lawfulness of processing before you withdrew consent.

Data Portability

You can request your data in a structured, machine-readable format that you can transfer to another service provider.

Data Retention and Deletion

We don't keep your data longer than necessary. Our retention periods depend on the type of information and why we collected it:

• Active project data: Retained during the project and for two years after completion
• Financial records: Kept for five years as required by Taiwan tax law
• Marketing communications: Stored until you unsubscribe or request deletion
• Website analytics: Aggregated and anonymized after 24 months
• Support communications: Maintained for three years to track service quality

When data reaches the end of its retention period, we securely delete it from our systems. This includes backup copies and any archives. We use data wiping methods that prevent recovery of deleted information.

International Data Transfers

Our servers are primarily located in Taiwan, but some of our service providers operate internationally. When we transfer your data outside Taiwan, we ensure adequate protection through:

• Standard contractual clauses approved by Taiwan authorities
• Working only with providers in countries with adequate data protection laws
• Additional safeguards like encryption and access restrictions
• Regular audits of international partners' security practices

If you have concerns about international transfers of your data, contact us, and we can discuss the specific safeguards in place for your information.

Cookies and Tracking Technologies

Our website uses cookies to improve your experience and understand how visitors use our site. We're transparent about what we track and why:

Essential Cookies

These are necessary for the website to function properly. They remember your session and preferences as you navigate our site. You can't opt out of these without affecting site functionality.

Analytics Cookies

We use these to understand which pages are popular, how long visitors stay, and where they came from. This helps us improve our website and services. These are optional, and you can disable them in your browser settings.

Managing Cookies

Your browser lets you control cookies. You can block or delete them, though this might affect website functionality. Most browsers allow you to set preferences for different types of cookies.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

Minor updates like clarifications or contact information changes won't trigger notifications, but we'll update the "Last Updated" date at the top of this page. We recommend checking this policy periodically if you want to stay informed about how we protect your information.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 16 years old. If we discover we've inadvertently collected data from a child, we'll delete it immediately.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us right away so we can address the situation.